Refund Policy

What we can accept back

• Returned within 30 days of delivery
• Unworn and unwashed, with the original tags still attached
• Free of marks, pet hair, fragrance or smoke
• Sent back in the original packaging where possible

Try the trousers on indoors, over clean clothing, and keep the tags on until you are sure. A pair that has been worn outside cannot be resold, so we are not able to take it back.

Hemming and alterations

The Cove is sold at a single unhemmed inseam so it can be finished to your leg. Once a pair has been hemmed, taken in or altered in any way it is final sale and cannot be returned or exchanged. If you are between lengths, order first, check the fit, and hem only after you have decided to keep them.

Size exchanges

Swapping 32 for 34, or Brown for Beige, is free within the 30-day window. Email support@averyscove.com with your order number and the size or colour you would like instead, and we will send a prepaid label and reserve the replacement pair while your return is in transit. One free exchange per order.

Two-colour orders

If you bought Brown and Beige together at the discounted pair price, you can return either pair or both. Send back one pair and we refund what you actually paid for that pair under the offer, not the full single price — the discount stays attached to the pair you keep. Send back both and you are refunded in full.

How to start a return

1. Email support@averyscove.com with your order number and whether you want a refund or an exchange
2. We reply within one business day with return instructions and a label
3. Drop the parcel off and keep the tracking receipt until the refund lands

Refund timing

We inspect returns the day they arrive. Once approved, the refund goes back to your original payment method within 5–7 business days. Your bank may take another few days to display it. Original shipping charges are refunded only when the order arrived faulty or incorrect.

Faulty or incorrect orders

If a seam gives way, the fabric fails, or the wrong size or colour turns up, send a photo to support@averyscove.com and we will ship a replacement straight away at no cost. You do not need to return the original first. This covers manufacturing faults, not fair wear, accidental damage, or shrinkage from washing against the care label.

Late or missing refunds

If seven business days have passed since we confirmed your refund and you still cannot see it, check your bank account, then your card issuer — pending charges often take longer to clear than refunds. If it is still missing, email us and we will chase it with the payment provider.