Privacy Policy
Last updated: February 2026
The Cove sells one trouser, and we only ask for what it takes to get the right size to the right door. We do not sell your information to anyone.
What we collect
- Order details — name, delivery and billing address, email, phone number
- The size and colour you chose, so we can handle exchanges and reorders
- Payment confirmation from our payment provider — we never see or store your card number
- Anything you tell us by email, including fit and alteration questions
- Basic device and browsing information, such as pages viewed and how you reached us
How we use it
- To take payment, pack your order and get it delivered
- To send order confirmations, dispatch notices and tracking
- To process returns, size exchanges and refunds
- To answer your questions about fit, hemming and care
- To check orders for fraud before we ship
- To understand which sizes sell out and how the site is used, so we can make it better
- To send occasional emails about restocks and offers — only if you opted in, and every one has an unsubscribe link
Who we share it with
Only the companies that make the order happen: our payment provider, the carrier delivering your parcel, the platform hosting this store, and our email and analytics providers. Each handles your information under contract and only for that purpose. We also disclose information where the law requires it.
Cookies and tracking
We use cookies to keep your bag and checkout working and, if you accept them, to measure how the store is used. You choose when you first arrive, and you can change your mind at any time using the cookie link in the footer. Our Cookie Policy has the detail.
How long we keep it
Order records are kept for as long as tax and accounting rules require. Marketing contact details are kept until you unsubscribe. Email conversations are kept while they are useful for a return or a warranty question, then deleted.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Depending on where you live you may also be able to object to certain uses or ask for your data in a portable form. Email support@averyscove.com and we will respond within 30 days. Deleting an order record may mean we can no longer process a return for it.
Children
This store is intended for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us their details, contact us and we will remove them.
Contact
Questions about privacy, or a request about your own data, go to support@averyscove.com.