Support

Questions, answered

One trouser, two colours, sizes 28 to 42. Everything worth knowing before you order is below.

Fit and sizing

Sizes are waist measurements in inches, exactly as they read. If you wear a 32 in your jeans, order the 32. We make waist sizes 28 through 42.

Size up. The extra room reads as a relaxed drape rather than a loose waistband, and it is the size most people keep. If it turns out to be wrong, your first exchange is free.

Relaxed and straight. There is room through the thigh and knee, and the leg runs straight to the hem instead of tapering at the ankle, so it falls cleanly over sneakers, loafers and boots.

Yes, and many people do. Wear them first and decide on the length before you cut. Once a pair has been hemmed, taken in or altered it is final sale and cannot be returned or exchanged.

They are taken flat and by hand, so allow a small tolerance between pairs. Herringbone is a woven texture, so no two cuts fall identically.

The trouser

Because one pair covers most of the week. Putting everything into a single cut means we can keep working on the same fit, fabric and finish instead of chasing a new collection every season.

Beige is the lighter, warmer option and lifts darker tops. Brown reads richer and sits easily next to black, navy and denim. Both are neutral enough to wear weekly, which is why plenty of people take the pair.

Yes. The herringbone texture is what makes them read as tailoring, so with a shirt and a belt they hold up in most smart-casual offices. With a tee and sneakers they read fully casual.

Very closely, though screens vary and herringbone shifts slightly depending on the light it is sitting in. If the colour is not what you expected, the return window covers it.

Wash cool on a gentle cycle, hang to dry, and warm iron or steam if needed. Skip the tumble dryer. They arrive folded, so a night on a hanger or a quick steam settles the creases.

Ordering and the two-colour offer

Choose "Both colours" on the product page and you get Brown and Beige together for $99.99 instead of $139.98 — the second pair comes in at under half price. The discount is applied automatically at checkout, so there is no code to enter.

The offer ships both pairs in the size you select. If you need two different sizes, place them as separate orders or email us at support@averyscove.com and we will sort it out for you.

Email us as soon as you can. If the order has not been packed we can change the size, colour or address, or cancel it outright. Once it has shipped, the returns policy takes over.

Yes. Payment is handled by our payment provider over an encrypted connection. We never see or store your card number.

Delivery

The United States and Canada. Other countries are not open yet — if you are outside this list, email us and we will let you know when we get there.

Orders leave us within one to two business days. Delivery is typically 3 to 6 business days within the United States and 6 to 10 business days to Canada.

Rates are calculated at checkout based on your address, and you see the exact amount before you pay.

Every order ships tracked. You get a confirmation email when the order is placed and a tracking link the moment it leaves us.

Yes. Both pairs ship in a single box, folded flat.

Returns and exchanges

Thirty days from delivery. Pairs need to be unworn with tags attached — trying them on indoors over clean clothing is exactly what the window is for.

Your first size or colour exchange is free. Tell us the size you want and we will get the replacement moving.

You are refunded what you actually paid for that pair under the offer, and the discount stays on the pair you keep.

We refund to the original payment method once the return arrives and has been checked. Banks usually show it within a few business days after that.

Send a photo to support@averyscove.com and we will ship a replacement or refund you. Faults are on us, whichever way you want it resolved.

Still deciding on a size?

Tell us the waist you normally wear and how you like trousers to sit, and we will tell you which size to order. Write to support@averyscove.com or use the contact form.